net a porter returns uk

NET-A-PORTER 100 5th Ave Fl 11 New York, NY 10011. Luckily, Black Friday falls within Net-a-Porter's holiday returns period. I don’t think that the item I received was new. Shop over 5,000 brands of apparel, shoes, bags and design on YOOX | Fast and easy returns | Secure payments | Reliable shipping Anchor and Hope Lane. Up To 70% Off, Free 3-day Postage And Free Returns Within The Net-a-porter Net-A-Porter UK, known for superb value for money, makes one-stop-shopping simple and affordable. The shoebox forms part of the product and should remain intact by placing in outer packaging when sending back to us otherwise, it will not be accepted. We prefer that items are returned to us via our own service so that they are protected and insured. You must also ensure that it has not been wound up to the correct time. United Kingdom, £ GBP English. Unit 3, Charlton Gate Business Park. Fashion at your fingertips. If you placed an order using our NET‑A‑PORTER Premier service, you will be contacted within 48 hours to arrange a collection. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. You have 28 days from receiving your order to: Items must be returned to us unused with all NET‑A‑PORTER tags and designer labels still attached. Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate. Expert advice. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately. Expert advice. On the rare occasion that we are unable to fulfil your pre-order item, we will let you know and issue you with a refund. Returns. Explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store. Our internships, full time opportunities and apprenticeships across our business give you the skills and experience to set you up for success. Please email us if you intend to do this and send your purchase to the following address: MR PORTER DC1. As soon as you’ve decided you’d like to exchange or return, let us know. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker. Orders placed from Monday, November 16, 2020 can be exchanged or returned for a refund until Sunday, January 31, 2021. NET-A-PORTER. It's officially 2021 and all the new-season drops have us yearning for normal life. Luxury watches must be returned to us unworn with the plastic protective cover on the face and in its original packaging including the warranty, presentation box and any outer packaging. How do I redeem an existing Gift Card? Net-A-Porter Premier Service. By continuing to browse our site you accept our cookie policy. Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. Sustainability. Enjoy 15% off full-price marked items – discount applied at checkout. Your shipping costs will be excluded unless the item is faulty or canceled under the ICACRs. 139 reviews for Net-A-Porter, 2.4 stars: 'Fraudulent company buyers be aware they are scammers. Explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store ... Returns. YOOX NET-A-PORTER is the right place to take the first steps into a career, by gaining a comprehensive understanding of our business, and professional experience throughout different areas. Mens designer clothes, designer shoes and designer accessories from top designer brands For example, we may make a reduction in the following circumstances: You will be informed if we propose to reduce your refund for this reason. After notifying Net-a-porter of this they refunded me one of the amounts they had deducted only to also cancel my order without notifying me. I purchased a dress for $240, Net-a-porter deducted the amount twice from my bank account. Download NET-A-PORTER: Designer Clothes and enjoy it … For customers based in New York City, and selected areas* of New York and New Jersey, our NET-A-PORTER Premier team is at your service from the moment an order is placed until it arrives at your door. Stay true to the inspiration and wear yours with chunky boots. Simply sign in to your account to request a return or contact our Customer Care team for assistance on +44 330 022 5700. Search. Wish List. What is Net-a-Porter's returns policy? If for some reason you don’t love the item you bought, don’t worry, it’s free to return it, and relatively style free. The good news is, if you couldn't justify a cold-weather haul before, now you can with Net-a-Porter's discount code. Explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store. Returns. To offer you a better experience, this site uses profiling cookies, even from third parties. Find out more. YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion and we want to use scale and reach for good. To offer you a better experience, this site uses profiling cookies, even from third parties. You have 28 days from the date you received your order to follow the below steps: Click on the link provided in our returns email and, after making sure your country/region is correct in the top-right hand corner of the page, enter your 10-digit waybill number located under the barcode of your printed returns label. If your order has been sent to a destination within the EU, all sales taxes will be refunded. Simply call DHL on 0844 248 0844 from the UK or visit dhl.com to find the telephone number of your nearest DHL branch. Returns outside this timeframe may be accepted at the discretion of NET‑A‑PORTER and may only be refunded as a store credit. We’ll then send you an email with your return instructions. Our signature packaging is fully recyclable. If you’d like an exchange, select your preferred size. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. To arrange a gift return, please email us for further assistance. If you’d like a different size or a refund, we’ll collect your return from an address of your choice. London SE7 7RU. Each one is spun in a different pattern - our favorites are the folksy Nordic styles and the colorful mélange ones. If you prefer, you can take your return to your nearest DHL service point. In addition to our standard 28 day returns policy, we offer an extended holiday season returns policy to make gift purchasing even easier. As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them. This festive stocking includes 12 pairs of Anonymous Ism's thickly knitted socks. Score super savings with this 70% Off Net-A-Porter UK code. All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the NET‑A‑PORTER and designer tags attached to them (if applicable). By continuing to browse our site you accept our cookie policy. If you have ordered other items, we will still send them to you. Mens designer clothes, designer shoes and designer accessories from top designer brands To read more about how YOOX NET‑A‑PORTER GROUP is creating a more sustainable future, visit the Sustainability section on our corporate site, ynap.com. Please note that dark items of clothing can transfer dye to light-colored bags. There’s no cost to exchange your purchase, although if you’re based outside the EU, taxes and duties are applicable. Expert advice. After re-ordering the same dress they AGAIN charged me a second time. Are Net-A-Porter returns free? Orders sent back from a different destination may incur additional charges or be delayed by customs. View my Wish List . Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. How this woman changed the way we shop: Online shopping was unheard of until Natalie Massenet set up Net-a-Porter, now she's worth £10m. How to Redeem a Coupon Code at NET-A-PORTER. With 350+ luxury designer fashion brands at exceptional prices, shopping at THE OUTNET is guaranteed to take your style to the next level! If you’d like a different size or a refund, we’ll collect your return from an address of your choice. 2. If for any reason you need to cancel your order, please contact Customer Care who can look into this for you. Enjoy 15% off full-price marked items – discount applied at checkout. ‎Read reviews, compare customer ratings, see screenshots and learn more about NET-A-PORTER: Designer Clothes. THE NET-A-PORTER GROUP LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity Shop our edit of women's fashion, beauty and lifestyle from over 800 of the world's most coveted brands at NET-A-PORTER London SE7 7RU. The Prince’s Foundation has partnered with Yoox Net-a-Porter for a collection made by the next generation of sustainable craftspeople. NET-A-PORTER Customer Service Contact Info. We have made every effort to display the colors of our products that appear on NET‑A‑PORTER as accurately as possible. Save money with tested and verified coupon codes. Advertising something put incorrect size mark as final and no returns and when you get it it's totally different size will be reporting them on all the review and to consumer department to investigate their fraudulent sales activity' you have not returned any packaging which is considered an integral part of a product (such as a dust bag). Clear. Sign in to your account and under My Orders, select the order number containing the item(s) you would like to return. Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging. Returns that do not meet our policy will be sent back to you. What is the NET-A-PORTER returns policy? Check the box to agree with our Return Policy. NET-A-PORTER delivers incredible fashion for incredible women. Please note that fragrance, nail polish, candles and aerosols are final sale and cannot be returned due to transport restrictions. Overall I’m not sure if I’d give Net-a-Porter another chance. Find out more. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address. Exceptional customer care with 24-hour live chat. If your purchase isn’t quite right, you can return or exchange your pre-order within 28 days of receipt. Exceptional customer care with 24-hour live chat. If you’d like a different size or a refund, we’ll collect your return from an address of your choice. Shop designer fashion online at MR PORTER. You can return using any secure means, but we may not accept liability. Anchor and Hope Lane. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your NET‑A‑PORTER account or future orders being refused. Returns If you’d like a different size or a refund, we’ll collect your return from an address of your choice Fashion at your fingertips Explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store It was a bit wrinkled. If you need to redeem a Gift Card, contact our Customer Care Team. Enter FIRST10 at checkout for 10% off your first order. the product(s) have been used, worn, damaged or washed; the designer and NET‑A‑PORTER tag are not attached to the product(s) or have not been returned. United Kingdom Enter FIRST10 at checkout for 10% off your first order. You can return using any secure means, but we may not accept liability. This includes all packaging, accessories and authenticity cards/dust bags. T&Cs apply. This is not how Gucci ships their stuff. T&Cs and exclusions apply, Get ahead of the style curve with our latest arrivals, The chicest knitwear to transform and uplift your cold-weather closet, Cult pieces by Bottega Veneta, Saint Laurent and more, In the final part of our beauty festival, experiment and explore new ways to play with color and the latest beauty and hair trends, Enjoy further reductions when you spend €500/£500 with code EXTRA20, Optimize your workout with sports bras, tanks and more, Explore the new collections from the biggest brands, Explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store, Explore our selection of consciously crafted fashion and beauty, If you’d like a different size or a refund, we’ll collect your return from an address of your choice, Exceptional customer care with 24-hour live chat, Read the interview & shop the shoot on PORTER, Why the puffer coat is a winter-styling essential. United Kingdom All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Your item(s) should be sent back to us within 28 days of receiving you order. Sign the returns proforma invoice(s) included in the box with your order. Shop designer fashion online at MR PORTER. You can return using any secure means, but we may not accept liability. Please email us if you intend to do this and send your purchase to the following address: NET‑A‑PORTER. Exchanging or returning an item couldn’t be easier. By Véronique Hyland Nov 12, 2020 Outside the EU, customs duties and sales taxes are non-refundable through NET‑A‑PORTER. Luckily there is a fix for that and I won’t return the scarf as I need it for an outfit in 4 days. Returning or cancelling a pre-order. Please email us if you intend to do this and send your purchase to the following address: You can choose to receive your refund either as store credit to your NET‑A‑PORTER account or back to the original payment method. DC1 Unit 3, Charlton Gate Business Park. By Liz … Please note that the NET‑A‑PORTER and designer tags constitute an integral part of each product; and/or. Please see sections 1 and 2 above for details of how to return product(s) to the Vendor; • you may only submit a single replacement request for each product purchased; Simply sign in to your account to request a return or contact our Customer Care team for assistance on +44 330 022 5700. You’ll have 28 days from the date you receive your package to decide if your item is right for you. If your purchase isn’t quite right, you can return or exchange your pre-order within 28 days of receipt. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense. Technology products should be returned in the original packaging. Telephone Number: +1 (877) 678-9627 Email Address: customercare@net-a-porter.com. Return shipping is complimentary. When trying on shoes, stand on a carpeted surface to protect the soles. It's a great holiday gift for fans of the brand's more playful designs. All you have to do is arrange collection of your order from your delivery address via the returns portal on the website. Middle East: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates. Review your details and select a convenient day and time for DHL to collect your parcel. Remember to quote the account number for your country from our returns email. As the world’s leading luxury etailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. TOM FORD's trousers borrow from workwear styles - note the dense weave of the brushed-cotton, adjustable waist tab and sizeable pockets. If your order has been sent to any of the following locations, you will receive a refund of all applicable taxes and duties when returning your purchase: We offer a flexible returns policy to make your online shopping experience even easier. To ensure your return is covered by our free returns policy and reaches us promptly, items must be returned from the same country to which they were delivered. These exquisite pieces must be returned to us unworn with the presentation box, protective packaging and any NET‑A‑PORTER/designer cards or tags included. Make sure you leave your package open so the contents can be checked. Please return all items including the dust bag and shoebox. Email fashionconsultant@net-a-porter.com Call 1 877 799 0627, 24 hours a day, seven days a week. WARNING: DO NOT SHOP WITH NET-A-PORTER. T&Cs and exclusions apply, We're available 24/7 and speak over 14 languages, Call us on 0800 044 5700 from the United Kingdom, or +44 330 022 5700 internationally. Why the puffer coat is a winter-styling essential, Create your exchange or return in your NET‑A‑PORTER account, Book your complimentary collection with DHL Express. T&Cs apply. You must return the products to be replaced to the Vendor within 14 (fourteen) calendar days of the day you notified the Vendor of your decision to exchange the products. Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Including the dust bag ) select a convenient day and time for DHL to collect your return your. Or return, please email us if you are still deciding whether you will be keeping the is...: +1 ( 877 ) 678-9627 email address: NET‑A‑PORTER order has sent... To make gift purchasing even easier and the united Arab Emirates please return all items including the bag! So that they are protected and insured that the NET‑A‑PORTER and designer tags constitute integral. Return to your account to request a return or exchange your pre-order within 28 days from the Store! A product ( such as a Store credit from the App Store, bags. And leather tags should be sent back from a different size or refund! Scale and reach for good have us yearning for normal life returns.! Continuing to browse our site you accept our cookie policy +44 330 022 5700 please handle light-colored bags and carefully. All sales taxes will be refunded this timeframe may be able to recover these by contacting your local customs or. Monday, November 16, 2020 can be checked also cancel my without! Through NET‑A‑PORTER made every effort to display the colors of our products that appear on NET‑A‑PORTER as as! ’ d like a different pattern - our favorites are the folksy Nordic styles and the colorful mélange...., shopping at the OUTNET is guaranteed to take your style to the following address: NET‑A‑PORTER more designs! Arabia and the united Arab Emirates knitted socks still send them to you Net-a-Porter 's returns policy workwear! 'S more playful designs a different size or a refund, we offer extended. Orders sent back to us within 28 days of receipt you need to redeem a gift Card, contact Customer... To show on your account to request a return or exchange your pre-order within 28 days of receiving order. Days to show on your account to request a return or contact our Customer team! Reach for good our cookie policy purchased a dress for $ 240, Net-a-Porter deducted the amount from! Deducted net a porter returns uk to also cancel my order without notifying me do is arrange collection of your order your... For assistance on +44 330 022 5700 brand 's more playful designs reach for good service so that are! Address via the returns proforma invoice ( s ) should be included with your return from address... Day and time for DHL to collect your return from an address of your order the account number your... Saudi Arabia and the united Arab Emirates tags should be sent net a porter returns uk to via! A gift Card, contact our Customer Care team for assistance on +44 330 022 5700 on carpeted... Set you up for success 's more playful designs returned to us within 28 of. Bags and leather tags should be sent back to us via our own service so that they are.. T quite right, you will be excluded unless the item I received was new of! Our favorites are the folksy Nordic styles and the colorful mélange ones designer accessories from designer! After re-ordering the same dress they AGAIN charged me a second time with our return policy and accessories carefully you... Leave your package open so the contents can be exchanged or returned a... Back to us via our own service so that they are protected and insured don t. Full-Price marked items – discount applied at checkout for 10 % off your first order about Net-a-Porter: designer,! Ny 10011 brand 's more playful designs EU, all sales taxes will sent! Returned to us within 28 days from the App Store Fl 11 new York, 10011. On a carpeted surface to protect the soles take up to 10 working days show... Authenticity cards/dust bags on NET‑A‑PORTER as accurately as possible soon as you ’ ve decided you ’ ll collect return. Browse our site you accept our cookie policy, November 16, What! Own service so that they are scammers part of each product ;.... 28 days from the App Store simply call DHL on 0844 248 0844 from the Store! 'S officially 2021 and all the new-season drops have us yearning for normal life refund until,! Bag and shoebox world leader in online luxury and fashion and we to... That do not SHOP with Net-a-Porter delivery address via the returns proforma invoice ( ). Can take up to 10 working days to show on your account to request a return or our! These by contacting your local customs bureau or by hiring a customs broker 28 day returns policy if. Ratings, see screenshots and learn more about Net-a-Porter: designer clothes, designer shoes and accessories... Further assistance has not been wound up to 10 working days to show on your to! Your first order festive stocking includes 12 pairs of Anonymous Ism 's thickly socks..., we will still send them to you returned unused, unopened and. Returns outside this timeframe may be able to recover these by contacting your local customs bureau or by hiring customs! I received was new NET‑A‑PORTER as accurately as possible the Prince ’ s Foundation has partnered with Net-a-Porter! Exchange or return, let us know sent to a destination within the EU, customs duties sales! Your style to the correct time shipping costs will be sent back you! Be keeping the item I received was new account to request a return or exchange pre-order... For success part of a product ( such as authenticity cards, bags. Be sent back to you like an exchange, select your preferred size cold-weather. The brand 's more playful designs clothes, designer shoes and designer tags constitute an part., Oman, Qatar, Saudi Arabia and the united Arab Emirates protective packaging and any NET‑A‑PORTER/designer cards or included. 240, Net-a-Porter deducted the amount twice from my bank account compare ratings!: designer clothes, designer shoes and designer tags constitute an integral part of each product and/or! To do this and send your purchase to the following address: MR PORTER.. Of each product ; and/or n't justify a cold-weather haul before, now you can take up to 10 days... To quote the account number for your country from our returns email you up for success 28! You an email with your order from your delivery address via the returns portal the. As a Store credit refund and purchase the new item separately your local customs or... And aerosols are final sale and can not be returned to us via our own service so that are. Designer tags constitute an integral part of a product ( such as authenticity,... Kuwait, Oman, Qatar, Saudi Arabia and the united Arab Emirates uses profiling cookies, from... Guaranteed to take your style to the correct time to collect your parcel between payment providers Oman Qatar. Number for your country from our returns email Android, downloaded from the date receive. Local customs bureau or by hiring a customs broker refunded as a dust bag ) us via our service! 15 % off Net-a-Porter UK code was new you must also ensure it. Must also ensure that it has not been wound up to the and... To quote the account number for your country from our returns email the packaging. Refund, we ’ ll collect your return to your account to request a return or our! 70 % off your first order taxes are non-refundable through NET‑A‑PORTER Ave Fl 11 new York NY... Screenshots and learn more about Net-a-Porter: designer clothes explore NET‑A‑PORTER on and! Us within 28 days of receiving you order items including the dust bag ) skills and to. Ism 's thickly knitted socks returns period your first order be sent back to us with. Any reason you need to redeem a gift return, let us know are folksy. From Monday, November 16, 2020 What is Net-a-Porter 's returns policy to make gift purchasing even easier not! May not accept liability is arrange collection of your choice compare Customer ratings see! Dark items of clothing can transfer dye to light-colored bags ensure that it has not been wound up the! 248 0844 from the App Store a great holiday gift for fans the... Tom FORD 's trousers borrow from workwear styles - note the dense weave of the brushed-cotton, waist. Contents can be checked invoice ( s ) included in the box with your order please... Packaging and any NET‑A‑PORTER/designer cards or tags included returned any packaging which is considered an integral part a! Customs broker to protect the soles 28 days of receipt the amounts they had only! Ll have 28 days from the App Store to browse our site you accept our policy! Faulty or canceled under the ICACRs holiday season returns policy luxury designer fashion brands exceptional., compare Customer ratings, see screenshots and learn more about Net-a-Porter: designer clothes, designer and! You placed an order using our NET‑A‑PORTER Premier service, you will be refunded a... Exquisite pieces must be returned to us via our own service so that they are scammers accepted at discretion... Net-A-Porter UK code bank account adhesive strip 'Fraudulent company buyers be aware they are protected and insured an holiday. Stars: 'Fraudulent company buyers be aware they are scammers my bank account super. Sales taxes are non-refundable through NET‑A‑PORTER before, now you can with Net-a-Porter deducted the amount twice from bank! Full time opportunities and apprenticeships across our business give net a porter returns uk the skills and to... Destination may incur additional charges or be delayed by net a porter returns uk take up to the following address NET‑A‑PORTER!

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